DIVONT
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Privacy Policy

Last Updated: August 2026
Effective Date: August 2026

Welcome to DIVONT Chocolate ("DIVONT", "we", "our", or "us"). We are dedicated to creating exceptional handcrafted Belgian chocolates in the historic region of Petra, Jordan, while respecting and safeguarding the personal privacy of our patrons, clients, and website visitors.

This Privacy Policy describes how we collect, use, store, and protect your information when you visit our website, browse our confectionery collections, create an account, place an order, or communicate with our artisan chocolate studio.

1. Information We Collect

We collect information to provide you with seamless service, bespoke chocolate gift fulfillment, and a tailored browsing experience.

A. Information You Provide Directly

  • Contact & Account Information: Full name, email address, phone number, and password when you register an account or place an order.
  • Delivery Information: Recipient name, physical street address, city, postal code, and country for shipping your chocolate selections across Jordan and supported regions.
  • Communications: Inquiries, feedback, gift notes, and special dietary requests submitted through our contact forms or direct WhatsApp channels.

B. Payment Information

We offer secure payment methods including Cash / CliQ on Delivery and secure electronic card payments.

  • For Cash / CliQ on Delivery, payment confirmation is coordinated upon physical delivery or bank reference.
  • For Card Payments, transactions are processed through certified third-party payment gateways with PCI-DSS compliance. DIVONT never stores or has access to your full credit card numbers or security CVV codes.

C. Automatically Collected Information

When you browse our platform, our servers and client analytics may automatically record technical parameters:

  • IP address, browser type, device specifications, and operating system.
  • Pages visited, products viewed, session duration, and referral sources.
  • Shopping cart state and language preferences (English / Arabic) via local storage and essential cookies.

2. How We Use Your Information

We process your data strictly for legitimate business and fulfillment purposes:

  1. Order Processing & Delivery: Handcrafting your chosen items, dispatching orders with temperature-controlled courier partners, and updating you on tracking status.
  2. Account Management: Authenticating your sign-in, maintaining your address book, and displaying your historical orders.
  3. Customer Care: Responding promptly to inquiries, providing recommendations, and addressing any order modifications.
  4. Platform Security & Compliance: Protecting against fraudulent transactions, rate-limiting spam requests, and complying with applicable legal regulations in the Hashemite Kingdom of Jordan.

3. Cookies and Local Storage

Our website utilizes essential cookies and browser storage mechanisms to guarantee optimal performance:

  • Session & Cart Persistence: Ensuring your chocolate selections remain intact in your cart as you navigate between pages.
  • Localization: Remembering whether you prefer browsing in English or Arabic (ar / en).
  • Authentication Tokens: Securely managing your login state via Supabase SSR session tokens.

You can configure your browser to reject non-essential cookies; however, some core checkout and navigation functionalities may be affected.

4. Sharing of Information

DIVONT does not sell, rent, or trade your personal data to third parties. We share your information solely with trusted service providers who assist our operations under strict confidentiality:

  • Logistics & Couriers: Sharing recipient names, contact numbers, and delivery addresses with verified Jordanian courier services for timely dispatch.
  • Infrastructure & Database: Secure cloud infrastructure and authentication services provided by Supabase.
  • Legal Obligations: If mandated by law, court order, or governmental authorities in accordance with Jordanian legislation.

5. Data Security and Protection

We enforce industry-standard technical and organizational security protocols to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. All web traffic is encrypted via Transport Layer Security (TLS/SSL).

6. Your Rights and Choices

You hold full control over your personal information:

  • Review & Update: You can view and update your profile details and saved delivery addresses at any time in your Account Settings.
  • Account Deletion: You may request complete erasure of your account and personal records by contacting our support team.
  • Communication Preferences: You may opt out of non-essential promotional messages at any time.

7. Updates to This Policy

We may periodically update this Privacy Policy to reflect enhancements in our practices or changes in applicable laws. The latest revision date at the top of this document indicates when changes take effect.

8. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our data protection practices, please contact us:

  • Company: DIVONT Chocolate Factory
  • Location: Wadi Musa / Petra, Hashemite Kingdom of Jordan
  • Email: info@divont.com
  • Customer Care: Available Saturday through Thursday, 8:00 AM – 4:30 PM (Jordan Time)